An Important Update Regarding COVID-19

Amtrak Requires Facial Coverings as Added Measure of Protection

STOCKTON – As part of Amtrak and Amtrak San Joaquins ongoing commitment to protect customers and front-line employees in response to the coronavirus pandemic, beginning on May 11 Amtrak and Amtrak San Joaquins is requiring that all customers in stations, on trains and thruway buses wear facial coverings.

This new policy will require customers wear a facial covering over their nose and mouth while in stations, on trains and thruway buses. Facial coverings can be removed when customers are eating in designated areas, or seated alone or with a travel companion in their own pair of seats. Small children who are not able to maintain a facial covering are exempt from this requirement.

The Centers for Disease Control and Prevention (CDC) recommends the use of simple cloth facial coverings or masks to slow the spread of the virus and prevent transmission. Customers must supply their own facial covering. Customers can go to CDC.gov for detailed instructions on how to make their own facial covering.

Amtrak and Amtrak San Joaquins continues to take extra steps to sanitize stations and trains. Additional measures include the following:

  • Limiting bookings: To help maintain CDC recommendations for physical distancing onboard trains, we have temporarily reduced sales to 50% capacity.
  • Going cashless: As an added measure to ensure the health and safety of our customers and employees, we are temporarily accepting cashless payments only in stations and on trains.
  • Promoting physical distancing: Signage has been displayed at several of our busiest rooms, in front ticket offices.

Cancellation and Change Fee waivers are extended to August 31, 2020

Individual travelers

  • Change Fees waived for tickets purchased through August 31, 2020.
  • Cancellation Fees waived for tickets purchased through August 31, 2020 upon customer request.

Group Travel

  • Cancellation Fees waived for tickets purchased through August 31, 2020 upon customer request.

Multi-ride tickets

  • Cancellation Fees waived for tickets purchased through August 31, 2020 upon customer request.
  • Multi-ride ticket cancellation fees will be waived based upon the number of rides taken.
  • Multi-ride ticket refunds may only be processed by the PHL Refund Desk.

Amtrak continues to evaluate current practices and pilot new opportunities to support personal safety.

Visit Amtrak.com for more information about how Amtrak is maintaining a safe environment.

Scroll to Top